Why aren't my photos appearing in the mobile app?

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If you don't see some of your photos on the Photos tab at first, scroll down to the Missing dates section and take a look there.

A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, Dropbox will put it in the Missing dates section at the bottom.

Just like any other photo in your Dropbox, you can share photos with missing dates. You can also add them to albums by using the Dropbox website.

Still don't see some of your photos?

  • We filter out image files that are less than 15 KB or that are in .png format. These are usually icons or thumbnails, so we assume you don't want them cluttering up your Photos tab.
  • If you're a Dropbox for Business user, remember that the Photos tab will only display photos that are stored in your personal Dropbox.

Related topics:

Categories: Photos and Videos and Mobile